Questions owners ask me

When an eligible call goes unanswered, the caller can get a friendly text in your business name. Their reply and details reach your existing phone, so you can follow up when you're free. Number compatibility, texting approval and delivery are checked during setup.

A friendly text-back gives an eligible missed caller another way to tell you what they need, even if they didn't leave a voicemail. Delivery depends on the number, carrier and approved setup.

You shouldn't have to interrupt every job to manage follow-up. I can set up a response for eligible missed calls, and you still decide when to call back.

You and I set the rules together, like a friendly text that says you'll call back in the morning. I test it with you before it's live.

I write the message in your business name and voice, and you approve the wording during setup. I show you an example before it goes live.

They do different jobs. Missed-call text-back sends a message after an eligible missed call. Phone answering is a separate Scale option, built and deployed after signup. I explain the actual answering setup before you decide.

I set up these systems for everyday customer follow-up, not emergency communications. We'll decide together how urgent calls should reach you.

That depends on how your numbers and call handling are set up. I check the fit with you before promising coverage. Plan user limits don't by themselves mean every crew number is connected.

Follow up in a short, friendly, low-pressure way. I set up a system that tells you when a quote goes quiet, so the follow-up doesn't depend on you remembering at 9 p.m.

I turn website quote requests into tracked leads and can set up owner tasks when an estimate is sent or a lead goes quiet. I confirm how your estimates enter the process, rather than promising that every quote in every tool is tracked automatically.

Usually a few friendly touches, then stop. When I set up your system, we'll decide on a rhythm that fits your customers, and I'll make sure anyone who says stop gets no more messages.

I turn website quote requests into tracked leads and set up an owner notification and an estimate-call booking path. I test where requests and notifications go with you.

I keep messages short and relevant, confirm the appropriate permission, and set up opt-outs. I agree on a sensible rhythm with you; I can't promise every customer will welcome every message.

I can set up estimate-call booking connected to your calendar, with confirmation and reminders. It's a booking path, not an automatic price quote or a guarantee of a job.

I set up confirmations, reminders and a clear rescheduling path so customers know the appointment details. I don't promise that reminders eliminate no-shows.

Usually there's a confirmation when they book and a reminder before the visit. We'll pick the timing together at setup.

Customers need appropriate permission for the texts they receive. I keep optional service-text permission separate from marketing permission and test opt-out handling before activation.

I set up booking so rescheduling is easy for them, and you get notified.

After a finished job, my system sends customers a simple Google review request with a direct link, so you don't have to remember to ask.

I usually set the request after a finished job, while the work is fresh. I agree on the timing with you and keep the ask simple and honest.

I set up a simple, honest review request for every customer after a finished job.

Reviews are one part of a strong Google Business Profile. I help with your local presence, but I don't promise rankings.

I don't recommend paying or rewarding customers for reviews. I set up an honest request and make the review link easy to use.

You don't have to download an app, remember a new password or learn a CRM. I run the systems, and the important details reach your existing phone through the channel I agree with you.

No. There's no new app for you to learn. Alerts and customer details reach your existing phone, and if you want a change, you call or text me.

Call or text me at (239) 449-9977. You shouldn't have to dig through a dashboard to make a change.

That's the goal. I build around how you already work, and I'll tell you on our call if something won't fit.

I handle the setup, testing and changes. I explain the details, approvals and short test I need from you before starting.

No. I'm not handing you a field-service app to run. I set up and maintain background systems for calls, follow-up, booking and reviews, and I'll be straight with you on our call about what fits.

I can take repetitive response, booking and reminder work off your plate and flag leads needing your attention. You still handle the work and business decisions. I don't promise a fixed number of hours saved.

It's still work, and I won't pretend otherwise. The goal is to reduce how often repetitive customer follow-up pulls you away, not to promise that every evening becomes work-free.

You and I can set an after-hours reply that tells customers when you'll get back to them. I confirm which notifications you want now and which can wait until working hours.

I was a real estate agent pushing my son on a swing when my phone rang, and I had to choose between the moment and a lead. I built systems so owners don't have to make that choice as often.

That's the goal, but I don't promise a number of hours. What I set up takes a lot of follow-up off your plate. How much time it frees up depends on your business.

That depends on your volume and what you need someone to do. I handle agreed repetitive communication systems, not every responsibility of an office manager. I can help compare the actual work without invented payroll savings.

It may be, depending on your calls and what callers need. Missed-call text-back, automated phone answering and a human answering service are different options. I explain what my plans do and don't include.

Start is built for solo owners and first-year contractors who need the fundamentals. All prices are on the pricing page, so there's no guessing.

My plans are listed on the pricing page so you can compare for yourself. I won't make up savings numbers. On a call, we can look at what you'd actually use.

It's not meant to. It takes repetitive follow-up off whoever answers your phone, whether that's you, your spouse or your office person.

I help set up and strengthen your local presence on Google Maps and your website, so customers can find you without you doing marketing homework after dinner. No ranking guarantees.

Clear, accurate information on your website and listings can help search and answer tools understand your business. I can't control whether they mention or cite you, and I don't promise placement.

No, ads management and weekly social posting aren't part of what I promise. I focus on catching, following up on and booking the customers you already get.

It depends on your phone, texting approval, calendar and forms. I set it up, test it with you, and don't promise a day-one switch I haven't checked yet.

Your business details, calendar, booking link, review link and phone details, plus a few minutes to approve wording and test a real example with me.

I focus on dads who run owner-operated home-service businesses in Naples and across Southwest Florida. If you aren't a dad but the same customer follow-up problems sound familiar, you're welcome to talk with me too.

No. I set up systems that help you respond and follow up, but results depend on your market, your work and your follow-through.

Email support@supersimplepro.com from the email address your account is registered to at least 30 days before renewal. For monthly plans, that means at least 30 days before the next billing date. Payments are non-refundable, except where applicable law requires otherwise. See my Terms for the full policy.

I use access controls and reputable service providers to help protect customer information. No online system can be guaranteed completely secure.

Usually that's the goal. Compatibility depends on your number, carrier and texting approval. I confirm it with you before promising the setup.

Start is $300/month or $2,880/year. Grow is $700/month or $6,700/year. Scale is $1,000/month or $9,500/year. Monthly plans add a one-time $1,000 setup fee. Annual plans waive setup and are paid in full annually.

Monthly plans have a one-time $1,000 setup fee. Annual plans waive it. I show the total due before you pay.

Start includes $15 a month in credit, Grow $50 and Scale $100, shared across texts, calls and email. That's roughly 600 texts on Start, 2,000 on Grow or 4,000 on Scale if used for messaging. Length, content and other usage affect how far it goes. Credit resets monthly and doesn't roll over. I'll let you know before it adds up.

Start fits the fundamentals. Grow adds chat and text conversation help. Scale adds phone answering and past-customer reactivation. I recommend from the help you need and the plan limits, not just the size of your crew.

All payments are non-refundable, except where a refund or other remedy is required by applicable law. See my Terms for the full policy.